Furhter to the On-Line antivirus

TM supports and distributes it's software thrugh a company that ignores all my complaints and queries posted through snail mail. I still have not recieved the anti-virus update that I paid for in December of 2004 and have lost several meg of irreplaceble graphic files to a spybot since. T, you need to fix this!!!! I WILL NOT PAY TO CALL for something that I have already paid for!